Sales Executive

Nature First Harvest Malaysia; Batu Caves; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading agricultural company in Selangor, Malaysia is seeking a Sales Executive to manage customer relations and coordinate order deliveries. The role involves promoting products, ensuring customer satisfaction, and preparing sales reports, making it essential for candidates to excel in communication and possess strong organizational skills. Ideal for those with a passion for fresh produce and sales.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Identify new business opportunities and potential customers to expand market coverage.
• Handle customer inquiries, quotations, and orders promptly and professionally.
• Ensure high levels of customer satisfaction through excellent service and follow-ups.
• Coordinate with logistics and warehouse teams for accurate deliveries.
• Verify customer orders according to invoices and specifications.
• Address delivery issues or product complaints and resolve them efficiently.
• Maintain up-to-date knowledge of products, particularly mushrooms and fresh produce.
• Educate customers on product features, quality, and shelf-life.
• Promote new products, offers, and seasonal items to boost sales.
• Prepare daily and weekly sales reports.
• Track customer orders, payment status, and account balances.
• Monitor sales performance and achieve assigned sales targets.
• Gather market information, competitor activities, and pricing trends.
• Provide feedback to management for sales strategies and product improvements.
• Ensure documentation, invoices, and delivery notes are properly submitted.
• Adhere to company policies, SOPs, and reporting timelines.

Job description

Job Scope: Sales Executive (Nature First Harvest)

1. Sales & Customer Management

• Develop and maintain strong relationships with existing customers.
• Identify new business opportunities and potential customers to expand market coverage.
• Handle customer inquiries, quotations, and orders promptly and professionally.
• Ensure high levels of customer satisfaction through excellent service and follow-ups.

2. Order & Delivery Coordination

• Coordinate with the logistics and warehouse teams to ensure accurate and timely deliveries.
• Verify that customer orders are fulfilled according to invoices and specifications.
• Address any delivery issues or product complaints and resolve them efficiently.

3. Product Knowledge & Promotion

• Maintain up-to-date knowledge of all the products, particularly mushrooms and fresh produce.
• Educate customers on product features, quality, and shelf-life.
• Promote new products, offers, and seasonal items to boost sales.

4. Sales Reporting & Documentation

• Prepare daily and weekly sales reports.
>Track customer orders, payment status, and account balances.
• Monitor sales performance and achieve assigned sales targets.

5. Market Feedback & Improvement

• Gather market information, competitor activities, and pricing trends.
• Provide constructive feedback to management for sales strategies and product improvements.

6. Administrative & Compliance Duties

• Ensure all documentation, invoices, and delivery notes are properly submitted and filed.
• Adhere to company policies, SOPs, and reporting timelines.