Sales & Distribution - Process Improvement Specialist

eTeam; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Process Improvement Specialist to enhance Sales & Distribution processes. The ideal candidate will have 3-5 years of relevant experience in Sales, Supply Chain Management, and project management. Responsibilities include supporting the sales organization, engaging with stakeholders, and crafting solutions for complex business challenges. Candidates should possess strong analytical skills and proficiency in MS Office. This role operates in a fast-paced environment with ongoing change.

Qualifications

• 3-5 years of working experience with relevant project management skills.
• Experience in business process improvement and re-engineering.
• Strong organizational skills and problem-solving abilities.

Responsibilities

• Support the Sales organization in their ambitions and pain points.
• Engage stakeholders across different levels and functional areas.
• Craft solutions based on findings and develop recommendations.

Skills

Sales & Distribution experience

Supply Chain Management

Project Management

Analytical skills

Communication skills

Education

Bachelor's Degree

Tools

MS Office Suite

Microsoft Excel

Microsoft PowerPoint

Job description

Sales & Distribution - Process Improvement Specialist

Job Description: Accountable for driving outcome for approved concepts and business initiatives to support Sales & Distribution. Some experience in Telco Sales / Supply Chain Management and/or previous involvement in project-based business process improvement / optimization is required. Role will be highly involved in understanding the as-is, evaluating, planning, and implementing improvements in business processes and practices, with a focus on Sales & Distribution topics. Responsible for working with business stakeholders and development resources in keeping to delivery target and Go-To-Market business proposition. Constant engagement with management team and other key stakeholders to update them on progress.

You are:

• Someone with prior experience in Sales & Distribution / Supply Chain Management and/or Telco Experience and/or project experience with business process improvement / optimization
• Someone who is curious to understand Digi's Sales processes and operations, aligning to overall business needs
• Someone with strong business acumen that can structure complex business information for prioritization with Business Lead
• Someone who can actively engage stakeholders (both externally and internally) to shape direction and outcome
• Someone who is passionate and ambitious to drive changes and innovations through exploration, and creative in applying new/existing capability & technology
• Practical and innovative to look for new ways to improve status quo, working around business and systems constraints with a customer-first mindset
• Someone who is structured, organized, logical with strong problem-solving skills, and able to manage several projects and/or activities at one time
• Thrive under fast paced work environment and conditions of constant change, some ambiguity & debate, experimentation, and informed risk taking.

Your Responsibilities:

• Work alongside a team of Sales and Distribution Process improvement Specialists, as part of Marketing Platforms
• Support the Sales organization in their ambitions, addressing their pain points and working with the larger Digi organization to implement projects and/or platform changes to benefit Digi's Business and its customers
• Engage people across different levels and functional area, lead discussions, be able to articulate and explain complex topics to stakeholders.
• Review and facilitate team discussions when faced with complex problem statement coming from internal and external business stakeholders
• Craft approach and solution options based on findings and develop recommendations.
• Work with a dynamic team, collaborate, learn and at the same time delivering result within aggressive timeline.

Your Merits:

• Bachelor Degree with 3-5 years working experience, 1-2 years of relevant project management skills
• Structured with strong organizational skills
• Project experience in business process improvement and re-engineering, new technology/systems deployments, strategy and planning
• High degree of proficiency MS Office Suite, Outlook & Internet applications, including proficiency with Microsoft Excel and PowerPoint.
• Some knowledge / experience with Mobile App, Web-based applications or Backend System-based development & capabilities is a plus
• Strong analytical and problem-solving skills. Passion and persistence for continuous improvement.
• Strong verbal and written communication skills