Sales Development Representative (SaaS | Merchant Solutions)

StoreHub; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Apple Macbooks

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental

Opportunities for career growth

Collaborative culture

Job summary

StoreHub is hiring a Sales Development Representative in Kuala Lumpur. You will be the first touchpoint for new clients, qualifying leads and shaping early conversations to understand business needs.

The role is fast-paced and rewards curiosity, resilience, and quick learning. Fresh graduates are welcome to apply, with opportunities to grow within a dynamic, customer-focused sales team.

Qualifications

• Strong communication and relationship-building skills.
• Willingness to learn and adapt in a fast-paced environment.
• Fresh graduates welcome to apply.

Responsibilities

• Discover new business opportunities and build relationships with potential customers.
• Communicate with customers via chat and phone to identify needs and propose solutions.
• Collaborate with sales executives to develop strategies and ensure smooth lead handover.
• Provide feedback to product teams to align offerings with customer needs.

Skills

Lead qualification

Customer outreach

Chat and phone support

Multilingual communication

Learn quickly

Persuasive pitching

Resilience

Time management

Weekend availability

SME sales experience

Job description

Are you driven, results-oriented and a team player?

If yes. Read on.

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Sales Development Representative role (we also call them sales coordinators here), you'll explore new business opportunities and build strong relationships with potential customers. As the first point of contact for new clients, you'll play a key role in the Sales team, understanding customer needs and qualifying leads.

You don’t need to be an expert in our industry—we’ll help you learn. The work is fast-paced and challenging, so we’re looking for someone curious, driven, and eager to improve.

We also welcome fresh graduates ready to kickstart their careers!

What you will need to do:

• Discover new business opportunities and build relationships with potential customers, ensuring a successful pre-sales experience by fully understanding business needs and qualifying opportunities
• Engage with customers over chat and phone to identify their needs and provide them with the best possible solution
• Leverage your creativity and problem-solving skills to address customer concerns and find innovative solutions
• Work closely with sales executives to develop effective sales strategies and ensure a seamless handover of leads
• Provide feedback and suggestions to the product development team to ensure that our products meet the needs of our customers

We're seeking an Sales Development Representative who embodies the following traits:

• Are verbally proficient in English, Chinese and Bahasa Malaysia
• Able to read and engage with people well
• Comfortable with multitasking and handling customer inquiries over chat and phone
• Ability to learn quickly and understand technical information
• Able to pitch value and benefits with absolute conviction and clarity
• Resilient, able to handle rejection and apply feedback immediately
• Availability to work 5 days a week, including weekends and public holidays
• Prior experience in winning SME businesses is a plus

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.