Sales Coordinator

Dorsett Kuala Lumpur; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Kuala Lumpur is looking for a full-time Sales Coordinator to support the sales team in achieving targets by managing operations and ensuring effective communication. Key responsibilities include maintaining customer records, preparing sales reports, and assisting with inquiries. The ideal candidate will have strong sales coordination skills, excellent customer service, and time management abilities. Previous hospitality experience is a plus, emphasizing the importance of onsite collaboration.

Qualifications

• Proficiency in Sales Coordination and Sales Operations.
• Strong Customer Service and Communication skills.
• Understanding of Sales processes and ability to assist in targets.
• Highly organized with excellent time management and multitasking abilities.
• Proficiency in relevant software tools is a plus.
• Previous experience in the hospitality industry is an advantage.

Responsibilities

• Support the sales team in achieving targets.
• Manage sales operations and coordinate client activities.
• Ensure smooth communication between internal departments.
• Maintain customer records and prepare sales reports.
• Assist with customer inquiries and implement sales strategies.

Skills

Sales Coordination

Customer Service

Communication Skills

Time Management

CRM Systems

Job description

Company Description

Dorsett Kuala Lumpur, located in the city’s vibrant Golden Triangle, is the first hotel of the Dorsett Hospitality International group in Malaysia. Officially opened in April 1998, the hotel features 322 guestrooms, including 27 suites, multiple functional spaces, a gymnasium, and dining facilities such as Checkers Café and Windows Lounge. Following a comprehensive renovation from 2014 to 2017, the hotel’s rooms were updated with modern and stylish designs to ensure guest comfort. With the addition of 100 Dorsett Residences Bukit Bintang units, the hotel offers fully furnished options for extended stays, catering to the needs of today’s travelers with spacious living areas and essential amenities.

Role Description

This is a full-time on‑site role for a Sales Coordinator at Dorsett Kuala Lumpur. The Sales Coordinator will support the sales team in achieving targets by managing sales operations, coordinating client activities, and ensuring smooth communication between internal departments. The role includes maintaining customer records, preparing sales reports, assisting with customer inquiries, and helping to implement sales strategies. The position is based in Kuala Lumpur, requiring on‑site presence to ensure seamless collaboration and customer engagement.

Qualifications

• Proficiency in Sales Coordination and Sales Operations for supporting the sales team effectively
• Strong Customer Service and Communication skills to build and maintain relationships with clients and stakeholders
• Understanding of Sales processes and an ability to assist in achieving sales targets
• Highly organized with excellent time management and multitasking abilities
• Proficiency in relevant software tools and CRM systems is a plus
• Previous experience in the hospitality industry will be an added advantage