Sales Coordinator

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 40,000 - 64,000; Full time

Job summary

Westin Kuala Lumpur is seeking a versatile Sales & Marketing office assistant to perform general office duties and support the sales process. You will file, email, type, fax, copy, and prepare sales-related documents such as proposals, contracts, or banquet event orders.

You will promote the brand image both internally and externally and assemble information packages with brochures and promotional materials.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information Job Number26125992 Job CategorySales & Marketing LocationNo 199 Jalan Bukit Bintang, Kuala Lumpur Wilay 55100, Malaysia VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position SummaryPerform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.