Sales Consultant, PF-i

RHB Banking Group; Perak; On-site; MYR 35,000 - 50,000; Full time

Job summary

A prominent financial institution in Malaysia is looking for a sales-oriented individual to promote Personal Financing-i products. You will achieve individual sales targets while ensuring a high standard of customer service and compliance with banking policies. The ideal candidate holds a Bachelor's Degree and has at least 1 year of experience in sales and customer service. Strong negotiation and interpersonal skills are essential for success in this role.

Qualifications

• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Basic understanding of finance and banking products.

Responsibilities

• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute towards Group targets.
• Ensure high standard of customer experience.
• Ensure compliance to the policies and procedures set by the Bank.

Skills

Sales skills

Negotiation skills

Interpersonal skills

Communication skills

Self-motivated

Education

Bachelor Degree - Any related field(s)

Job description

Primary Objective

Solicit and promote sales of Personal Financing-i (PF-i) products to achieve business KPIs while delivering a superior customer experience.

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills