Sales Assistant / Sales Associate

VINS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fashion retail company in Kuala Lumpur seeks enthusiastic individuals for customer service roles. Responsibilities include assisting customers, maintaining the shopping environment, and processing transactions. Candidates should have a good attitude, be passionate about fashion, and preferably speak Mandarin. This role offers various perks, including annual leave and performance bonuses.

Benefits

EPF, SOCSO, and EIS according to Labour Law

Annual Leave and Medical Leave

Yearly Performance Bonus

Unlimited snacks and teas

Training provided

Salary Increment based on performance

Qualifications

• Knowledge of customer service principles and practices.
• Proficient in Mandarin language to effectively communicate with Mandarin-speaking clients.
• Passionate about fashion and enjoy serving customers.

Responsibilities

• Assist in providing the best customer experience.
• Prepare and upkeep a clean shopping environment.
• Receiving and processing new stocks.
• Cashiering duties using an accounting system.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.

Skills

Customer service principles

Verbal communication

Problem-solving

Mandarin proficiency

Fashion knowledge

Education

SPM holders or fresh graduates

Priority for senior candidates

Job description

Vins Group Sdn Bhd, established on 2008, a leading fashion clothing and apparels wholesale trading in Malaysia. Our company located in Kenanga Wholesale City, KL. We have 12 different apparels brands with different styles of apparels such as Vins, Cotton Joy, Dressup, Victory, Luvin, Moscino, Label 8, Dressingdresses and etc. We sells and wholesales variety styles and designs of clothing which suitable for every age and generation of ladies.

Our brand's vision is to ensure all women with different body shapes have their own power to turn beautiful.

Now, have 3 outlets in Kuala Lumpur, Malaysia. Our goal is to open up our brand to Asia and even develop to be top of Asia.

Don't hesitate anymore! Come and join Vins Group now! Let's work and get fun together! Hurry up, submit your job application now! Don't let go of this precious job opportunity!

Job Responsibilities:

Assist in providing the best customer experience. Including speaking to guests and offering advice in colour, fit and silhouette to best suit their needs.

Provide a seamless shopping experience and ensure that all merchandise is available in all colours, sizes, and quantities.

Prepare and upkeep a clean shopping environment on the floor, and shops.

Receiving and processing new stocks, replenishments, returns, damages, and transfers, as well as supporting all stock-take exercises, and etc.

Cashiering duties using accounting system to process payments, ensuring all the payment amounts are accurate with order.

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications

Set up and manage new customer accounts and customers databases

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Record details of inquiries, comments and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Manage basic administration

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Job Requirements:

Knowledge of customer service principles and practices

Knowledge of relevant computer applications

Communication skills- verbal and written

Problem analysis and problem-solving

Open to SPM holders, Fresh-grad and above.

Senior / experienced candidate will be priority.

Individual who are good attitude and passionate about sales and service industry are welcome to apply.

Proficient in Mandarin language to effectively communicate with Mandarin-speaking clients.

Passionate about fashion and enjoy serving customers.

Able to start work immediately.

Good attitude, willing to learn and hardworking.

Working Location:

1. We provide EPF, SOCSO and EIS according to Labour Law.

2. We have Annual Leave, Medical Leave, Public Holidays and Maternity Leave

3. We have attendance allowance for confirmed staffs who are good attendance.

4. On special festival such as Christmas and Chinese New Year, we will organize celebration.

5. Yearly Performance Bonus.

6. Unlimited snacks and teas for staffs.

7. Company local or oversea travel.

8. Our company is easy to reach by LRT, MRT and Monorel.

9. Overtime paid

10. Training provided

12. Salary Increment (Depends on Individual Performance)

13. Group commission provided (with target achievements)

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Retail & Consumer Products 51-100 employees

Vins Group Sdn Bhd, established on 2008, a leading fashion clothing and apparels wholesale trading in Malaysia. Our company located in Kenanga Wholesale City, KL. We have 12 different apparels brands with different styles of apparels such as Vins, Cotton Joy, Dressup, Victory, Luvin, Moscino, Label 8, Dressingdresses and etc. We sells and wholesales variety styles and designs of clothing which suitable for every age and generation of ladies.

Our brand's vision is to ensure all women with different body shapes have their own power to turn beautiful.

Now, have 3 outlets in Kuala Lumpur, Malaysia. Our goal is to open up our brand to Asia and even develop to be top of Asia.

Vins Group Sdn Bhd, established on 2008, a leading fashion clothing and apparels wholesale trading in Malaysia. Our company located in Kenanga Wholesale City, KL. We have 12 different apparels brands with different styles of apparels such as Vins, Cotton Joy, Dressup, Victory, Luvin, Moscino, Label 8, Dressingdresses and etc. We sells and wholesales variety styles and designs of clothing which suitable for every age and generation of ladies.

Our brand's vision is to ensure all women with different body shapes have their own power to turn beautiful.

Now, have 3 outlets in Kuala Lumpur, Malaysia. Our goal is to open up our brand to Asia and even develop to be top of Asia.

Perks and benefits EPF, SOCSO and EIS according to Labour Law Annual Leave, Medical Leave, Maternity Leave, etc. Full Attendance Allowance for Confirmed Staffs Yearly Performance Bonus Unlimited Snacks and Teas Salary Increment (Based on Individual Performance) Overtime Paid Staff Purchase Discount

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