Sales Assistant, Coach Silverlake Outlet

COACH South East Asia; Batu Gajah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global fashion house is seeking a dedicated Sales Assistant for their Silverlake Outlet in Batu Gajah, Malaysia. In this role, you will be responsible for achieving sales and productivity goals while ensuring exceptional customer service and representing the brand positively. Ideal candidates will have a passion for retail and excellent communication skills, with availability for flexible working hours. Join the team to make impactful connections with customers and contribute to brand loyalty.

Qualifications

• Retail experience preferred but not mandatory.
• Strong interpersonal skills and ability to build client relationships.
• Flexible availability, including nights and weekends.

Responsibilities

• Achieve sales, productivity, and service goals.
• Serve customers according to Coach standards.
• Foster teamwork and support colleagues in performance goals.

Skills

Excellent client service

Communication skills

Retail passion

Job description

Sales Assistant, Coach Silverlake Outlet

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

Primary Purpose

You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to…

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity
• Tailor approach to different customers by reading cues
• Build long-term relationships with clients, such as loyalty program (Clienteling)
• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
• Participates as a team member and encourages team to meet and exceed performance standards
• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information

The accomplished individual will possess…

• Individual who are passionate about retail and service industry are welcome to apply
• Individual with retail experience may be considered for senior position
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Application Process

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sales Coach?
• Do you have customer service experience?

Equal Opportunity Statement

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/