Sales Assistant

Auto Friend Parts (M) SDN. BHD.; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading auto parts company in Klang City is looking for a customer support associate to answer inquiries, assist with online marketing, and manage sales processes. The ideal candidate should have basic computer skills, be fluent in English, and preferably have experience in customer service. The role offers a comfortable working environment and various performance-based incentives, including bonuses for acquiring new customers and successful order deliveries.

Benefits

EPF (Employees Provident Fund)

SOCSO (Social Security Organization)

Year-end bonus

Supportive working environment

Qualifications

• Proficient in basic computer skills (e.g., Microsoft Office).
• No specific educational requirement; relevant experience preferred.
• Responsible, organized, and willing to learn.

Responsibilities

• Answer customer inquiry calls and provide support via phone and online.
• Assist in publishing product information on the company website.
• Manage product entries, inventory adjustments, and order processing.

Skills

Basic computer skills

Good communication skills

Fluent in English

Chinese communication skills

Internet marketing mindset

Job description

Job Responsibilities

• Answer incoming customer inquiry calls and provide customer consultation and support via phone and online channels.
• Assist in publishing product information on the company website during the initial phase.
• Assist with social media operations, posting product-related content on platforms such as Facebook.
• Manage product entries, inventory adjustments, and order processing in the sales system.
• Organize and maintain sales documents and customer records.

Requirements

• Proficient in basic computer skills (e.g., Microsoft Office).
• Good communication skills; fluent in English and able to communicate in Chinese.
• Have an internet marketing mindset and a basic understanding of online customer acquisition funnels, with a willingness to learn and improve.
• No specific educational requirement; relevant experience preferred.
• Responsible, organized, and willing to learn.
• EPF (Employees Provident Fund).
• SOCSO (Social Security Organization).
• Eligible for a year-end bonus of one month’s salary or above after one year of service.
• Comfortable and supportive working environment.

Incentives

• Incentives will be provided for each new customer acquired through online channels or online inquiries, where the customer service staff is responsible for handling and successfully converting the customer. A new customer refers to a first-time customer who completes a valid purchase.
• Additional performance-based incentives will be provided for all orders that are successfully delivered and fully paid, regardless of whether the customer is new or existing.
• Incentives are calculated on a monthly basis.

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