Sales Admin / Sales Executive (JB / KL)

SMJ Teratai; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in sales and marketing is seeking a Sales Executive based in Johor Bahru, Malaysia. The role involves managing agent relationships, addressing complaints, conducting site visits, and assisting in marketing activities. Candidates must have at least a diploma or degree, with proficiency in both Bahasa Malaysia and English. Experience in financial or retail sectors is preferred. The position offers opportunities for self-motivation and initiative in a dynamic environment.

Qualifications

• Experience in the financial or retail industry will be an added advantage.
• Ability to work independently, demonstrating self-motivation and initiative.

Responsibilities

• Assist the manager in setting of sale targets for agents.
• Maintain trusting relationships with agents and colleagues.
• Coordinate with other departments to ensure compliance with established policies.

Skills

Proficiency in Bahasa Malaysia

Proficiency in English

Portfolio management skills

Self-motivation

Initiative

Education

Minimum diploma or degree in any field

Job description

To build stronger relationships with all potential agents in order to maximize client satisfaction and customer satisfaction rating.

Managing and resolving agents' and corporate customers' complaints and issues.

Conducting periodical site visit on the agents' outlets to conduct head count and mystery shopper
test and etc.

To monitor, review and to ensure that amount due to or from agent are accurate.

Assist the manager in all possible ways to help grow the business and accomplish all defined goals, while ensuring exceptional client service.

Assist the manager in managing and conducting ongoing periodic review of the agents' and corporate customers' performance.

Assist the manager to organizing, managing and coordinating marketing activities and events for the division and ensure all such activities and events are supported by the necessary sales and marketing material and other related material.

Assist the manager in setting of sale targets for agents and ensuring the agents achieved the sale target.

Maintain trusting relationships with agents and colleagues.

Reporting to the manager on all issues concerning to the agents.

Coordinate with other departments to ensure compliance with established policies.

Any other tasks, project or ad-hoc duties that may be assigned by HOD or the management.

Job B: Sales Executive

Devising and maintaining office systems, including data management and filling.

Dealing with incoming call, email, faxes and post, often correspondence on behalf of the manager.

Schedule and plan meetings and appointments.

Producing documents, briefing papers, reports and presentations.

Assist the manager in all possible ways to help grow the business and accomplish all defined goals, while ensuring exceptional client service.

Assist the manager to build stronger relationships with all agents and potential agents in order to maximize client satisfaction and customer satisfaction rating.

Assist the manager in managing and resolving agents' and corporate customers' complaints and issues.

Assist the manager in managing and conducting ongoing periodic review of the agents' and corporate customers' performance.

Assist the manager to organizing, managing and coordinating marketing activities and events for the division and ensure all such activities and events are supported by the necessary sale and marketing material and other related logistics.

Conducting periodical site visit on the agents' outlets to conduct head count and mystery shopper test and etc.

To monitor, review and to ensure that amount due to or from agent are accurate.

Assist the manager in setting of sale targets for agents and ensuring the agents achieved and sale target.

Reporting to the manager on all issues concerning the agents.

Any other add-hoc duties as assigned by the manager or management.

Coordinate with other departments to ensure compliance with established policies.

Maintain trusting relationships with agents and colleagues.

Job Requirements:

Minimum diploma or degree in any field, with preference given to candidates in business, management, marketing, or international business.

Experience in the financial or retail industry will be an added advantage.

Proficiency in both Bahasa Malaysia and English is essential.

Ability to work independently, demonstrating self-motivation and initiative.

Proven portfolio management skills with the ability to optimize client satisfaction.

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