SALES ADMIN

Southern Concrete Sdn Bhd; Kampung Kepayang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading construction materials company in Malaysia seeks a Sales Support specialist to prepare accurate customer quotations and assist Sales Executives with follow-ups. Responsibilities include maintaining customer records, handling inquiries, and coordinating orders with internal teams. The ideal candidate should possess strong quotation preparation skills, have experience in customer service, and be able to work well with various departments. This position supports the efficiency of the sales process and customer experience.

Qualifications

• Must possess strong skills in preparing accurate customer quotations.
• Ability to handle customer inquiries professionally through various channels.
• Experience coordinating with different internal departments is preferred.

Responsibilities

• Prepare and issue accurate customer quotations based on requests.
• Assist Sales Executives with quotation follow-ups and approvals.
• Process customer orders post-quotation approval.
• Ensure professionalism while handling customer issues.

Skills

Quotation preparation

Customer service

Order processing

Internal coordination

Job description

Prepare and issue accurate customer quotations based on product specifications, pricing, sizes, and customer requests.

Ensure quotation details are correct (product type, code, size, quantity, price, terms, and validity).

Assist Sales Executives with follow-ups on quotations and approvals.

Update customer records, quotation logs, and sales databases.

1. Sales Support

• Prepare and issue accurate customer quotations based on product specifications, pricing, sizes, and customer requests.
• Ensure quotation details are correct (product type, code, size, quantity, price, terms, and validity).
• Assist Sales Executives with follow-ups on quotations and approvals.
• Update customer records, quotation logs, and sales databases.

2. Quotation Preparation Expertise – Mandatory

• Create quotations quickly, professionally, and without errors.
• Understand product codes, pricing structure, sizes, specifications, and delivery terms.
• Verify product availability and lead time with Production before finalizing quotations.
• Adjust quotations based on customer requirements or Sales Executive instructions.
• Maintain proper filing for all quotations (softcopy & hardcopy).
• Must be able to calculate totals, discounts, and rates accurately.

3. Customer Service

• Handle customer enquiries via phone, WhatsApp, and email.
• Provide basic price information, product details, and quotation status updates.
• Assist in resolving customer issues and elevate when needed.
• Maintain a positive and professional customer experience at all times.

4. Order & Document Processing

• Process customer orders after quotation approval.
• Coordinate with Production to confirm stock availability and product readiness.
• Coordinate with Logistics for delivery arrangements based on confirmed orders.
• Prepare simple reports for Sales Executives or Management.

5. Internal Coordination

• Work closely with Sales Executives, Production, Logistics, Admin, and Accounts.
• Provide data and documents required for invoicing (when needed).Support the Sales Department in general administrative tasks.

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