Sales Account Manager

MLF Ingredients Sdn Bhd; Pontian; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading food ingredient supplier in Malaysia is looking for a dedicated Account Manager to manage existing customer relationships and drive sales growth. The ideal candidate will possess a Bachelor's degree and have 2-5 years of experience in account management or sales. Key responsibilities include overseeing customer orders, coordinating with internal teams on logistics, and preparing sales forecasts. Strong communication skills are essential, and familiarity with import/export processes is a plus. Quarterly travel to headquarters is required.

Qualifications

• Minimum 2–5 years of experience in account management, sales, or customer servicing.
• Proven experience managing existing customer accounts.
• Good understanding of sales operations and forecasting.

Responsibilities

• Manage and maintain relationships/orders with customers.
• Drive sales growth by increasing volume and market share.
• Coordinate with internal teams on pricing and logistics.

Skills

Sales operations

Customer relationship management

Communication

Logistics coordination

Education

Bachelor’s degree in Business, Marketing, Supply Chain, or related field

Tools

MS Excel

PowerPoint

Job description

Manage and maintain relationships/orders with assigned existing customers

Drive sales growth by increasing volume, product mix, and market share within the existing customer base.

Monitor sales performance, revenue, and profitability for assigned accounts.

Prepare sales forecasts and track performance against sales targets and KPIs.

Coordinate with internal teams on pricing, logistics, documentation, and compliance with import regulations.

Handle customer enquiries, complaints, shipment follow-ups, and payment coordination.

Prepare and present sales updates, proposals, and performance reviews to customers.

Support Regional Business Development Manager in sales planning, volume allocation, pricing strategies, and market intelligence.

Monitor market trends and customer demand to support planning and supply continuity.

Job Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.

Minimum 2–5 years of experience in account management, sales, or customer servicing, preferably in B2B manufacturer line related to animal feed, food ingredients, or similar industry

Proven experience managing existing customer accounts and maintaining long-term business relationships.

Good understanding of sales operations, forecasting, pricing, and order management.

Familiar with import/export processes, logistics coordination, and basic regulatory requirements (experience with SEA trade is an advantage).

Strong communication and coordination skills in English; Mandarin is an advantage for dealing with regional customers.

Able to work independently and coordinate with internal teams across locations.

Travel to JB HQ quarterly is required, travel to overseas is optional

Proficient in MS Excel, PowerPoint, and basic reporting tools. levels of management

Excellent verbal and written communication skills