Job Title: Safety & Security Manager
Department: Safety & Security
Reports To: Assistant General Manager / General Manager
Job Summary: Responsible for ensuring the safety, security, and protection of guests, employees, and property within the resort. The Safety & Security Manager oversees all security operations, enforces safety policies, and ensures compliance with legal and regulatory requirements.
Key Responsibilities
Security Operations Management
- Plan, implement, and supervise all security operations within the resort premises.
- Ensure 24-hour protection of guests, staff, and property from theft, fire, accidents, and other safety threats.
- Conduct regular inspections of resort facilities, entrances, and staff areas to identify potential security risks.
- Manage and review all CCTV, alarm, and access control systems for proper functionality.
Safety & Emergency Response
- Develop, implement, and monitor emergency response procedures (fire drills, evacuation, first aid, etc.).
- Coordinate with relevant departments to ensure all safety equipment (extinguishers, alarms, signage) is maintained and functional.
- Lead investigations of any incident, accident, or theft and prepare official reports for management.
Compliance & Documentation
- Ensure compliance with local laws, JKKP (Department of Occupational Safety and Health) regulations, and company safety standards.
- Maintain all safety and security records, reports, and permits.
- Conduct safety audits and risk assessments regularly.
Team Leadership & Training
- Supervise, schedule, and train the Security Officers and Safety Team.
- Conduct regular briefings and drills to ensure team readiness and discipline.
- Evaluate staff performance and take corrective action when necessary.
Collaboration & Communication
- Liaise with local authorities such as PDRM, Bomba, and JKKP for security and safety coordination.
- Work closely with other departments to maintain a safe working environment.
- Provide safety orientation for new staff and contractors.
Crisis & Incident Management
- Act as the main point of contact during emergencies or security incidents.
- Ensure timely reporting and proper escalation to management.
- Oversee post-incident investigations and implement preventive measures.
Job Requirements
- Diploma/Degree in Security Management, Occupational Safety & Health, or related field.
- Minimum 5 years’ experience in resort/hotel security operations, with at least 2 years in a managerial position.
- Familiar with JKKP, DOSH, and OSHA standards.
- Strong leadership, communication, and crisis management skills.
- Physically fit and able to handle emergency situations.