SaaS Onboarding & Adoption Specialist

StoreHub; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an Onboarding Specialist to assist merchants in starting their journey with their services. This role requires strong communication and training skills, along with a passion for helping customers succeed. Successful candidates will manage onboarding projects autonomously and collaborate closely with internal teams to optimize customer experiences. Join us for a fulfilling career with a supportive and innovative team.

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Insurance

Opportunities for career growth

Qualifications

• 1–2 years of experience in onboarding or customer-facing roles, ideally in SaaS.
• Comfortable in a tech service environment and explaining product value.
• Strong verbal and written communication skills.

Responsibilities

• Conduct training sessions on StoreHub services.
• Support merchants during the onboarding process.
• Document training notes and merchant progress.

Skills

Training delivery

Customer support

Communication

Problem-solving

Adaptability

Attention to detail

Curiosity

Tools

Salesforce

Job description

A leading technology company in Kuala Lumpur is seeking an Onboarding Specialist to assist merchants in starting their journey with their services. This role requires strong communication and training skills, along with a passion for helping customers succeed. Successful candidates will manage onboarding projects autonomously and collaborate closely with internal teams to optimize customer experiences. Join us for a fulfilling career with a supportive and innovative team.