SaaS Customer Training Lead | Product Education

PropertyGuru Group; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading PropTech firm is seeking a training specialist in Kuala Lumpur, Malaysia, to develop and deliver training programs for customers. The ideal candidate will have 2-3 years of experience in customer training and at least 5 years in customer service operations. This role offers a hybrid working model and a holistic rewards package. Responsibilities include creating training materials and measuring program effectiveness to ensure customer satisfaction and success.

Benefits

Flexible working hours

Holistic rewards package

Career development opportunities

Inclusive benefits like paternity leave

Qualifications

• 2-3 years of experience in customer training program development.
• 5+ years in customer service operations with responsibility for issue resolution.
• Ability to convey complex information clearly.

Responsibilities

• Develop and deliver training programs for customers.
• Create engaging training materials tailored to learners' needs.
• Measure training effectiveness and improve content.

Skills

Customer training program development

Communication skills

Instructional design

Customer-centric mindset

Detail-oriented

Job description

A leading PropTech firm is seeking a training specialist in Kuala Lumpur, Malaysia, to develop and deliver training programs for customers. The ideal candidate will have 2-3 years of experience in customer training and at least 5 years in customer service operations. This role offers a hybrid working model and a holistic rewards package. Responsibilities include creating training materials and measuring program effectiveness to ensure customer satisfaction and success.