SaaS Customer Support Specialist (Mandarin/English) - 24/7

Thrive Global Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking tech company in Kuala Lumpur is seeking a Customer Support Specialist to respond professionally to customer inquiries and assist with various account management tasks. The ideal candidate will have at least 1 year of customer service experience and proficiency in both English and Mandarin. This position offers a competitive salary, performance-based rewards, and a collaborative work environment, with flexibility in working hours.

Benefits

Competitive salary

Yearly increment

Night shift allowance

Paid public holidays

Opportunities for promotion

Qualifications

• At least 1 year of experience in customer service or software/IT support.
• Basic understanding of back office systems or workflow tools is an advantage.
• Flexibility to work 24/7 shifts and weekends.
• Proficient in English and Mandarin; additional languages are an advantage.

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing system.
• Troubleshoot user issues and elevate complex problems to technical teams.
• Log, track, and manage support tickets to ensure resolution within agreed SLAs.
• Assist clients with system navigation and feature explanation.

Skills

Customer service experience

Problem-solving skills

Multitasking

Proficiency in English

Proficiency in Mandarin

Tools

Microsoft Office Suite

CRM Software

Job description

A forward-thinking tech company in Kuala Lumpur is seeking a Customer Support Specialist to respond professionally to customer inquiries and assist with various account management tasks. The ideal candidate will have at least 1 year of customer service experience and proficiency in both English and Mandarin. This position offers a competitive salary, performance-based rewards, and a collaborative work environment, with flexibility in working hours.