Road Logistics Manager

Kuehne + Nagel (SGMY); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics provider in Shah Alam, Malaysia seeks an experienced Operations Manager to oversee daily trucking operations. Responsibilities include scheduling and dispatching, ensuring timely deliveries, and managing a team of drivers. Ideal candidates will hold a relevant degree and have 5-7 years in logistics, demonstrating strong leadership and problem-solving skills. This role is crucial in driving customer satisfaction and compliance with regulatory standards.

Qualifications

• 5-7 years of experience in trucking or logistics operations.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication, problem-solving, and decision-making abilities.

Responsibilities

• Supervise and manage all aspects of daily trucking operations.
• Ensure goods are transported safely, efficiently, and on time.
• Oversee vehicle and driver assignments.
• Lead and develop a team of drivers and operational support staff.
• Maintain compliance with local and federal transportation regulations.
• Drive customer satisfaction and ensure operations adhere to ISO standards.

Skills

Leadership

Communication

Problem-solving

Decision-making

TMS software proficiency

Microsoft Office proficiency

Education

Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field

Job description

Responsibilities

• Supervise and manage all aspects of daily trucking operations, including scheduling, dispatching, and optimizing routes.
• Ensure goods are transported safely, efficiently, and on time.
• Oversee vehicle and driver assignments while coordinating with fleet maintenance teams to ensure proper upkeep.
• Lead and develop a team of drivers and operational support staff.
• Maintain compliance with local and federal transportation regulations, safety standards, and environmental policies.
• Manage trucking customer service representatives and planning teams.
• Drive customer satisfaction and ensure operations adhere to ISO standards.
• Act as the main point of contact for customer inquiries related to trucking services.
• Work closely with the customer service team to resolve service issues promptly.
• Monitor and analyze key performance indicators (KPIs) such as on‑time delivery, vehicle utilization, and fuel efficiency.
• Prepare and present regular operational performance reports and improvement plans to senior management.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5‑7 years of experience in trucking or logistics operations.
• Proficient in TMS software and Microsoft Office applications.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication, problem‑solving, and decision‑making abilities.

Kuehne + Nagel is one of the world's leading logistics providers, operating in over 100 countries with approximately 76,000 employees. It offers a global platform in sea freight, air freight, contract logistics, and overland services.