Rewards Product Manager - Loyalty & Redemption Lead

Kuala Lumpur, Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Asia is seeking a dedicated professional to manage rewards redemption programs. You will be responsible for ensuring a seamless customer journey through enhancements in redemption channels while monitoring performance to meet business objectives. Ideal candidates will possess a minimum degree and 3-5 years of relevant experience, particularly in the financial services sector. Strong strategic, analytical, and interpersonal skills are essential for success within this collaborative environment.

Qualifications

• 3-5 years of experience in financial services or loyalty program.
• Strong interest in systems and processes.
• Experience in managing partner relationships.

Responsibilities

• Manage rewards redemption programs aligned with business objectives.
• Enhance customer redemption journey and processes.
• Analyze redemption performance and recommend improvements.
• Collaborate with cross-functional teams for program execution.
• Establish controls and processes for program integrity.

Skills

Creative

Proactive

Strong interpersonal skills

Strategic thinking

Analytical skills

Good communication

Education

Minimum Degree

Job description

A leading financial institution in Asia is seeking a dedicated professional to manage rewards redemption programs. You will be responsible for ensuring a seamless customer journey through enhancements in redemption channels while monitoring performance to meet business objectives. Ideal candidates will possess a minimum degree and 3-5 years of relevant experience, particularly in the financial services sector. Strong strategic, analytical, and interpersonal skills are essential for success within this collaborative environment.