Rewards Product Manager

Kuala Lumpur, Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Asia is seeking a dedicated professional to manage rewards redemption programs. You will be responsible for ensuring a seamless customer journey through enhancements in redemption channels while monitoring performance to meet business objectives. Ideal candidates will possess a minimum degree and 3-5 years of relevant experience, particularly in the financial services sector. Strong strategic, analytical, and interpersonal skills are essential for success within this collaborative environment.

Qualifications

• 3-5 years of experience in financial services or loyalty program.
• Strong interest in systems and processes.
• Experience in managing partner relationships.

Responsibilities

• Manage rewards redemption programs aligned with business objectives.
• Enhance customer redemption journey and processes.
• Analyze redemption performance and recommend improvements.
• Collaborate with cross-functional teams for program execution.
• Establish controls and processes for program integrity.

Skills

Creative

Proactive

Strong interpersonal skills

Strategic thinking

Analytical skills

Good communication

Education

Minimum Degree

Job description

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Design, implement, and manage rewards redemption programs and initiatives aligned with business objectives.
• Ensure a seamless customer redemption journey by enhancing redemption channels and redemption processes including fulfillment time.
• Monitor and analyze redemption performance to ensure alignment with business goals; identify gaps and recommend solutions where necessary.
• Collaborate with cross-functional teams (e.g., Marketing, Data Analytics, Finance) to ensure smooth program execution.
• Establish and maintain robust controls and processes to support program integrity and compliance.

Requirements

• Minimum 3-5 years working experience and above, preferably from financial services institution with credit card business background or institution with loyalty program
• Minimum Degree holder
• Creative, proactive and strong interpersonal skills
• Strong interest in system and processes
• Strong strategic and analytical skills
• Good communication and experience in managing partner relationship

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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