Retail Training Leader — Elevate Frontline Skills

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Specialist in Retail Training Management to develop and implement training programs to enhance retail team performance. The ideal candidate should have 3-5 years of experience in retail management, strong leadership skills, and knowledge of telecom technologies. This role includes evaluating training effectiveness and ensuring compliance with industry standards. Attractive benefits and a dynamic work environment await you.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours

Employee discounts for selected brands

Qualifications

• 3-5 years of relevant working experience in a retail management role.
• 2-3 years in a fast-moving sales management capacity, preferably in telecommunication.
• Basic understanding of telecom technologies to assist customers.

Responsibilities

• Develop and implement training programs for the retail team.
• Conduct assessments to identify training needs across departments.
• Design and deliver training sessions with effective educational materials.
• Manage and facilitate the training team with continuous improvement.
• Evaluate training effectiveness and report findings to management.
• Ensure compliance with legal and industry standards in training programs.
• Work on mystery shopper projects to enhance retail productivity.
• Collaborate with HR and leadership on training alignment.

Skills

Sales targets achievement

Leadership

Communication skills

Data analysis

CRM software proficiency

Education

Bachelor’s degree in Human Resources, Education, Business Administration, or related field

Tools

Point-of-sales systems

Microsoft Office

Job description

A leading telecommunications company in Kuala Lumpur seeks a Specialist in Retail Training Management to develop and implement training programs to enhance retail team performance. The ideal candidate should have 3-5 years of experience in retail management, strong leadership skills, and knowledge of telecom technologies. This role includes evaluating training effectiveness and ensuring compliance with industry standards. Attractive benefits and a dynamic work environment await you.