Retail Training & Development Manager

Xiaomi Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer electronics company in Kuala Lumpur is seeking an experienced Training and Development Manager to oversee training activities for its overseas retail stores. The ideal candidate will have at least 5 years of retail operations or training experience, with a strong background in developing localized training content. Responsibilities include organizing training sessions, establishing evaluation mechanisms, and mentoring internal trainers. Fluency in English and the local language is essential.

Qualifications

• Minimum 5 years of retail store operations or training-related experience.
• Strong ability to develop and localize training content.
• Fluent in English and local language.

Responsibilities

• Develop and refine annual training plans for overseas retail stores.
• Organize regular offline and online training sessions.
• Establish assessment mechanisms to measure training outcomes.
• Develop internal part-time trainers and mentorship systems.

Skills

Retail store operations experience

Training content development

Fluent in English

Effective communication skills

Job description

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Develop and refine annual training plans for overseas retail stores, covering product knowledge, sales techniques, operational processes, and consumer engagement modules

Design career development pathways from store associate to store manager, ensuring structured promotion training execution

Adapt headquarters-provided training materials to local market characteristics and cultural practices

Independently develop localized sales case studies, operational SOP modules, and consumer interaction courses tailored to the local team

Training Delivery & Execution

Organize regular offline and online training sessions, delivering engaging and impactful courses

Conduct specialized training and simulations for key business milestones such as new product launches and promotional campaigns

Training Effectiveness Evaluation

Establish assessment mechanisms using written tests, role‑play simulations, and store audits to measure training outcomes

Track employee performance post-training and refine strategies to support store targets and business growth

Team Empowerment & Coaching

Develop internal part-time trainers and establish a mentorship system (“senior guiding junior”)

Conduct regular store visits, provide on‑site coaching, and address operational challenges with practical solutions

Job Requirements

Minimum 5 years of retail store operations or training-related experience

Background in 3C digital, consumer electronics, or smart home industries preferred

Strong ability to develop and localize training content; able to independently create PPTs, videos, and manuals

Skilled in delivering engaging, interactive training sessions that inspire and motivate participants

Practical understanding of end‑to‑end store operations, including sales data analysis, customer service, and inventory management

Fluent in English and the local language to meet training needs

Your application will include the following questions:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?