Retail Team Lead - Brand Growth & Customer Experience

Cotton On Group; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global retail brand is seeking a Retail Supervisor to support the Store Manager in leading the team to deliver excellent customer experiences and achieve business outcomes. This role involves coaching staff, executing brand direction, and improving department performance. Candidates should have a background in retail management, strong commercial awareness, and a passion for customer service. Join a progressive, diverse team committed to inclusivity and career growth while making a positive impact in the community.

Benefits

Competitive base salary

50% off Cotton On Group Brands

Wellness support 24/7

Discounts for you and your family

Qualifications

• Experience in retail management or supervisory roles.
• Ability to coach and work collaboratively in a team environment.
• Demonstrated commercial awareness to identify trade opportunities.

Responsibilities

• Support Store Manager and enable team to create great customer experiences.
• Coach team to execute Brand direction across various processes.
• Spot trade opportunities to improve customer experience.

Skills

Coaching and mentorship

Commercial awareness

Inventory management

Customer service excellence

Job description

A global retail brand is seeking a Retail Supervisor to support the Store Manager in leading the team to deliver excellent customer experiences and achieve business outcomes. This role involves coaching staff, executing brand direction, and improving department performance. Candidates should have a background in retail management, strong commercial awareness, and a passion for customer service. Join a progressive, diverse team committed to inclusivity and career growth while making a positive impact in the community.