Retail Store Manager

Agensi Pekerjaan Great Pyramid Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company is seeking a skilled manager to maximize sales and enhance customer service. This role involves coaching a motivated team, ensuring compliance with store standards, and adapting to market trends. The ideal candidate should have over 5 years of experience in retail or customer service, with strong leadership and communication skills. Candidates fluent in English and with a passion for the retail industry are encouraged to apply. This is an excellent opportunity for growth in a dynamic environment.

Qualifications

• Minimum 5 years experience in customer service or high-end retail environment.
• Fluent in English; additional languages are a plus.
• Independent, service-oriented, and a pleasant personality.

Responsibilities

• Maximize sales through effective team management and motivation.
• Maintain store staff by recruiting, training, and developing employees.
• Ensure customer service excellence and compliance with legal requirements.

Skills

Customer service

Leadership

Communication

Team player

Retail knowledge

Initiative and adaptability

Computer skills

Job description

About the client:

Our Client is a leading retailer that offers a wide range of products, including furniture, electronics, appliances, and computers. They are known for offering high-quality products from top brands, and providing exceptional customer service and competitive prices.

Job responsibilities:

• Maximizing sales and profits through store execution of the companies promotional activities, by developing and motivating sales people to maximize conversion rates
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
  Maintains store staff by recruiting, selecting, orienting, and training and developing employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control;
  Analyzing sales figures and forecasting future sales volumes to maximize profits.
• Analyzing and interpreting trends to facilitate planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments urgently.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Assists with ordering, pricing, and receiving merchandise. Ensures accurate documentation of all price changes, markdowns, and transfers to control inventory.
• Keeps store clean, stocked and in first class condition at all times. Maintains high cleaning standards including stockroom, and equipment. Cleans all spills to remove safety hazards.

Job Requirement:

• Minimum 5 years experiences in customer service, high-end retail environment, electronics retail or similar capacity.
• Passion in retail industry, good communication and leadership skills.
• Service-oriented and hands-on person with good customer handling skills.
• Fluent in English, additional languages / dialects spoken is a plus.
• Independent and good team player, pleasant personality.
• A self-directed learner who possesses high levels of initiative and willingness to learn.
• Ability to adapt to changes and perform under pressure in a fast-paced environment.
• Good computer skills and netiquette.