Retail Store Manager (FMCG)

SmartHire by SEEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading supermarket chain in Malaysia is seeking an Operations Manager to oversee daily operations across multiple outlets. The role demands strong leadership and a solid background in retail management, with responsibilities including performance monitoring, compliance management, and team development. Applicants should have a Bachelor’s degree in a relevant field and a minimum of 3 years’ experience in retail operations. This position offers opportunities to drive business success and customer satisfaction in a dynamic environment.

Qualifications

• Minimum 3-6 years of experience in supermarket or retail operations.
• At least 2 years of experience in multi-outlet management.
• Strong leadership with proven experience in leading teams.

Responsibilities

• Oversee daily operations across assigned supermarket outlets.
• Drive sales success by monitoring key performance indicators.
• Ensure compliance with health and safety regulations.

Skills

Leadership and people management

Analytical skills

Retail operations knowledge

Problem-solving

Customer service excellence

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Retail management/POS systems

Job description

• Operations Leadership - Oversee daily operations across assigned supermarket outlets, ensuring seamless delivery of sales, customer service, inventory management, and staffing excellence.
• Performance Management - Drive sales success by monitoring key performance indicators, implementing effective promotions, and consistently achieving revenue and profit targets.
• Standards Excellence - Maintain consistent merchandising standards, optimal product availability, and full compliance with company policies across all locations.
• Team Development - Lead, recruit, train, and coach outlet managers and supervisors while evaluating and enhancing staff performance to build a high‑performing team.
• Profitability Focus - Implement strategic cost‑control measures to maximize profitability through effective management of wastage, shrinkage, and utility costs.
• Customer Satisfaction - Monitor customer feedback actively and resolve escalated complaints to ensure consistently high customer satisfaction levels.
• Compliance Management - Ensure full adherence to health, safety, and regulatory requirements across all outlet operations.
• Supply Chain Coordination - Work collaboratively with supply chain and logistics teams to maintain efficient and timely stock replenishment processes.
• Performance Reporting - Prepare and deliver comprehensive weekly and monthly performance reports to senior management with actionable insights.
• Strategic Initiatives - Lead exciting strategic projects including store expansions, refurbishments, and digital transformation initiatives that drive business growth.

Who are they looking for?

• Educational Background - Bachelor's degree in Business Administration, Retail Management, or related field is preferred to provide you with a strong foundation for success.
• Experience Excellence - Minimum 3‑6 years of experience in supermarket or retail operations, with at least 2 years specifically in multi‑outlet management to ensure you can hit the ground running.
• Leadership Skills - Strong leadership and people management capabilities with proven experience successfully leading teams across multiple locations.
• Retail Expertise - Excellent knowledge of retail operations, inventory management, and merchandising to drive operational excellence.
• Analytical Abilities - Strong analytical skills with hands‑on experience in sales forecasting, P&L management, and KPI monitoring to support data‑driven decisions.
• Technical Proficiency - Proficiency in MS Office and retail management/POS systems to effectively manage operations and reporting.
• Adaptability - Ability to thrive in a fast‑paced environment, travel frequently between outlets, and confidently handle diverse operational challenges.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from all passionate retail professionals who are excited about leading teams and driving business success in a dynamic supermarket environment.

All information received will be kept strictly confidential and will be used only for employment‑related purposes.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a store manager?
• How many years of retail management experience do you have?
• Do you have experience in a sales role?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?