Retail Store Manager

Adaptive Training & Transformation; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational retail group is seeking a Retail Store Manager for their location in Imago Mall, Sabah. You will be responsible for managing store operations, achieving sales targets, and providing exceptional customer service while leading and developing your team. The ideal candidate has 3-5 years of managerial experience in retail and excellent leadership skills.

Qualifications

• 3-5 years of managerial experience in retail.
• Strong drive towards achieving results.
• Excellent in communication and leadership.

Responsibilities

• Manage daily operations to optimize customer service.
• Achieve and monitor store sales targets.
• Conduct staff training and performance reviews.

Skills

Customer service orientation

Leadership skills

Time management

Multi-tasking

Interpersonal skills

Education

Diploma or higher in any field

Job description

Our client is a multinational group focused on retail of apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. They are currently looking for a Retail Store Manager with 3-5 years of retail experience to be based in Imago Mall, Sabah.

Customer Focus

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in atimely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

Sales and Commercial Profit

• Achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft)for the store
• Actively seeks ways to achieve or exceed store sales targets
• Monitor and control expenses ( overtime, local, stock and consumables)through efficient store operations
• Interpret and act on operational profit and sales reports generated throughfinance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a dailyand weekly basis and to give feedback to managers and also to communicateto staff
• To be well versed with the P&L of the store

People Management

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/GraduateDiploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, anyfield.
• Minimum 3-5 year(s) of managerial experience in the related field is required for this position.
• Preferably Senior Executives and/or Assistant Manager specializing in Sales– Retail/General or equivalent.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skills.
• Good communication and inter-personal skills.