Retail Sales Executive

Feruni Ceramiche Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tile brand in Malaysia is seeking a Retail Sales Executive based in Melaka. This role involves connecting with customers through design concept selling, managing sales targets, and providing excellent in-store service. Ideal candidates are fresh graduates with an interest in interior design and strong communication skills in English and Bahasa Malaysia. Competitive salary and benefits included.

Benefits

Combination salary of RM 3,800 – RM 5,000 per month

Attractive Monthly Sales Incentives

Comprehensive Medical Coverage

Wellness-Focused services

5-day work week

Qualifications

• Fresh graduates are encouraged to apply, with internship experience as a consideration.
• Experience in sales and marketing-related activities with a proven track record is beneficial.
• Ability to communicate effectively in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Connect design concepts to customer needs.
• Drive sales using the Sales Funnel methodology.
• Achieve sales targets and improve service quality.

Skills

Communication skills

Negotiation skills

Sales experience

Customer Relationship Management (CRM)

Interior design interest

Education

Degree or Diploma in Architecture, IT, Design, Mass Comm

Tools

CRM applications

Job description

Join Feruni Ceramiche and we bring art, beauty and inspiration together.

Be part of Feruni Ceramiche, Malaysia’s leading tile brand where innovation meets craftsmanship. As a Retail Sales Executive, you play a key role in connecting with potential customers through design concept selling. We're looking for a passionate, quick learner with a strong interest in communication and influencing. Training and guidance on sales techniques will be provided.

What You’ll Enjoy as a Ferunian

• Combination salary - RM 3,800 – RM 5,000 per month
• Attractive Monthly Sales Incentives – Your performance is rewarded, every month.
• Comprehensive Medical Coverage – Includes hospitalization benefits up to RM80,000 and annual wellness coverage up to RM1,200.
• Wellness-Focused - Enjoy free flow of food and drink.
• Work-Life Balance – Enjoy a 5-day work week with Sundays off, 9.00 am to 6.00 pm working hours.

Your Role at Feruni

Design Concept Selling

• Ability to connect the design concept to customer's needs.
• Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.
• Presenting visually through showroom displays to create greater impact.
• Showcasing past projects and their results to get buy-in and gain credibility.

Sales Target Management

• Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.
• Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
• Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.
• Drive service quality and customer satisfaction for continuous improvement.
• Achieves sales target and net income target, analyzing variance and initiating corrective actions.
• Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
• Communicate scheduled sales reports in accordance with organizational standards.
• Suggest new operational strategies to improve store's performance and productivity.
• Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

Deliver Store Service & Excellence

• Provide personalized in-store customer experience to meet needs and provide satisfaction.
• Improve merchandising presentation and visual displays.
• Deliver operations and service excellence over multiple customer touchpoints.
• Recommendation of areas of improvement to continuously improve productivity.
• Responsible for sales order processing.
• Conduct data-driven functional analysis with CRM system applications, etc.

What We’re Looking For

• Degree or Diploma in the related field of study. (e.g., Architecture, IT, Design, Mass Comm)
• Fresh Graduates are encouraged to apply. (Internship experience and Co-curricular activities will be a consideration)
• Relevant experience in Sales & Marketing related activities and with a proven track record.
• Experience with using Customer Relationship Management (CRM) analytical digital applications.
• Good with calculation and identifying lead time.
• Able to communicate effectively with English and Bahasa Malaysia. Mandarin speakers will be an added value.
• Possess an interest in interior designing and design concepts.
• Proficiency in negotiation skills is required.
• The role is based in Melaka.