Retail Sales Assistant_Merdeka 118

Samsonite Latinoamérica; Kuala Lumpur; On-site; MYR 72,000 - 80,000; Full time

Job summary

Samsonite Latinoamérica is seeking a customer-focused luxury retail salesperson in Kuala Lumpur to drive sales and deliver exceptional service. The role emphasizes product knowledge, trend awareness, and teamwork to uphold the brand’s premium image.

You will engage with clients, understand their needs, and provide tailored recommendations, supporting store operations and brand standards while representing Samsonite’s culture and values.

Qualifications

• Previous relevant sales experience preferably in fashion & accessories industry.
• Excellent interpersonal skills.
• Strong communication and listening abilities.
• Team player with drive and optimism.
• Sales driven with a proven track record in target-driven environments.

Responsibilities

• Maximize sales and provide excellent customer and after-sales service
• Actively develop new clients and strengthen existing client relationships
• Promote the brand’s culture and act as a brand ambassador
• Maintain product knowledge and keep up to date with market trends
• Support in-store operations and back-of-house processes
• Collaborate with team to ensure brand standards and customer satisfaction

Skills

Sales experience fashion

Interpersonal skills

Communication skills

Team player

Customer service

Job description

Who We Are

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

QUIÉNES SOMOS

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

DESCRIPCIÓN DE PUESTO

• Maximize sales and provide excellent customer and after-sales service
• Actively develop new clients and consistently strengthen existing client relationships
• Play an active role in maintaining a positive and professional working environment
• Highlight the house differentiation by maintaining a high level of product knowledge and keep up to date with market trends and competitors
• Possess the ability to work well in a team and the willingness to support and assist your colleagues
• Promote the brand’s culture internally and externally, acting as a brand ambassador at all times
• Maintain organisation, grooming and appearance standards, whilst respecting guidelines
• Actively support management with key in store processes to ensure compliance and standards
• Contribute and support with the back of house operations and processes
• Experience in the sale of luxury goods or retail industry
• Product sensitivity and a strong market/fashion trend knowledge
• Excellent interpersonal skills
• Adaptability, natural curiosity and authenticity
• Commitment to take part in innovative projects
• Open-minded and creatively driven
• Sales orientated and ambitious
• Team player full of drive and optimism
• Willingness to learn and improve
• Previous relevant sales experience preferably in fashion & accessories industry - experience in customer service / hotel industry will also be considered
• Excellent interpersonal skills, good listening ability
• A professional, customized and helpful approach to both customers and colleagues
• Adaptable, naturally curious, authentic and/or creatively driven nature
• Open minded, a team player, enthusiastic and optimistic
• Sales driven with a proven track record of working in a target driven environment
• Strong communicator with the ability to communicate in a clear and straightforward way
• Ability to multitask and prioritize
• A constant willingness to learn

ACERCA DEL EQUIPO

Why You'll Love Working Here

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.