Retail Sales Assistant - IOI City Mall

ECCO MALAYSIA SDN BHD; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable footwear company in Selangor seeks a Senior Sales Assistant responsible for daily store operations and achieving sales targets. The role requires strong sales leadership, effective customer service, and inventory management skills. Responsibilities include advising customers on ECCO products, ensuring excellent service levels, and participating in inventory management. Ideal candidates will be detail-oriented and have experience in retail. This position offers a dynamic work environment with opportunities for growth and development.

Benefits

Quarterly incentives

Staff discounts

Other allowances

Qualifications

• Experience in retail sales and customer service.
• Skills in inventory management.
• Familiarity with point of sale (POS) systems.

Responsibilities

• Achieve daily, weekly, and monthly sales targets.
• Advise customers on ECCO products and shoe care.
• Handle customer feedback and after-sales services.
• Maintain optimal inventory and assist in merchandise display.

Skills

Sales leadership

Customer service

Inventory management

Point of sale (POS) software

Job description

The role of Senior Sales Assistant is to be overall responsible for the day-to-day business in the store and ensure that daily, weekly, and monthly sales targets are achieved. The sales associates are to perform their given tasks in accordance with ECCO requirements.

Senior Sales Assistant is to demonstrate sales leadership by playing an active role on the sales floor. The roles and responsibilities include:

Advise and inform customers on usage of ECCO products

Able to establish customers' requirements using questioning techniques and listening skills

Able to make good recommendations of ECCO products to customers

Advice customers on maintenance and care of ECCO products (Leather care)

Recommend products based on customers' requirements

Recommend complementary and peripheral products – shoe‑care, leather goods, etc (link‑sell)

Ensure the team provides excellent customer service experience; to increase the overall service level and performance of the store.

Attend to customers with types of after‑sales services

Close sales to customers' satisfaction

General Responsibilities

Retail Store Operations

Work with Area Supervisor to ensure ECCO standards and operational practice are executed in the store;

Monitor stock and ensure optimal inventory;

Participation in inventory feedback to Merchandising team;

Handle customer feedback, returns and after‑sales service;

Ensure the compliance of ECCO store operation and service guidelines from retail operations team

Handle simple merchandise display and assist in window change

Keep track of all ins and outs of inventory including sales, transfers, returns

Alert Area Supervisor if there is any discrepancies with inventory

Teamwork

Sharing of feedback, information and best‑practice sharing with the team

Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues

Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills

Develop team cohesiveness

Ensure the store achieves the daily, weekly and monthly sales target;

Preparation of sales reports to the management

Compensation Entitlement Aside from Basic Salary

Other incentives & allowances

Quarterly variable component

Staff discounts

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Qualifications

• What is your expected monthly basic salary?
• How many years' experience do you have as a Retail Sales Assistant?
• Do you have experience with inventory management?
• Do you have experience using point of sale (POS) software?
• How much notice are you required to give your current employer?

Retail & Consumer Products 101‑1,000 employees

CULTURE & GROWTH

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family‑owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.

What can I earn as a Retail Sales Assistant?