Retail Sales Advisor: Customer Experience & Upsell

JD SPORTS FASHION SDN. BHD.; West Coast Division; On-site; MYR 20,000 - 28,000; Full time

Job summary

JD Sports Fashion Sdn. Bhd. is seeking a Sales Adviser in Malaysia to deliver outstanding customer service, drive store sales, and promote the full product range.

You will greet customers, advise on alternatives, and use in-store devices to showcase products, while supporting store targets and maintaining a safe, professional environment. The role requires a confident, outgoing personality with good communication skills and a passion for sportswear retail.

Qualifications

• Passion in retail and sportswear.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Confident and outgoing personality.
• Willingness to deputise and support in-store teams.

Responsibilities

• Drive sales to meet and exceed targets.
• Greet customers warmly and provide best service.
• Utilise in-store devices to demonstrate product range.
• Offer alternatives and add-on sales opportunities.
• Represent JD Sports professionally at all times.
• Work across departments as required and maintain safety standards.

Skills

Customer service

Communication

Sales ability

Confident

Team player

Job description

JD Sports Fashion Sdn. Bhd. is seeking a Sales Adviser in Malaysia to deliver outstanding customer service, drive store sales, and promote the full product range.

You will greet customers, advise on alternatives, and use in-store devices to showcase products, while supporting store targets and maintaining a safe, professional environment. The role requires a confident, outgoing personality with good communication skills and a passion for sportswear retail.