Retail Outlet Officer (Contract)

Deutsche Post AG; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics leader is seeking a Retail Outlet Officer in Kuala Lumpur to implement operational procedures and enhance service quality. The role involves monitoring store performance, managing cash transactions, and ensuring customer satisfaction. Candidates should have a diploma and 1-2 years of experience, and possess strong relationship and creativity skills. The company offers strong career support and a diverse benefits program.

Benefits

Strong career support

Diverse benefit program

Qualifications

• Exceptional degree of ingenuity, creativity, resourcefulness, and empathy required.
• 1-2 years of working experience preferred.

Responsibilities

• Implement standardized guidelines and monitor store performance.
• Coordinate and consolidate data transfer between retail outlet and country office.
• Conduct cash reconciliation reports and manage customer-focused service.

Skills

Relationship skills

Creativity

Resourcefulness

Customer service

Education

Diploma in related discipline

Job description

Job Description - Retail Outlet Officer (Contract) (25007AD)

Retail Outlet Officer (Contract) ( 25007AD )

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Implement standardized guidelines & procedures and monitor store performance.
• Undertakes any assignment/special project as determined by the Retail Manager.
• Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
• Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
• To manage and deliver customer-focused service in all retail outlet.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlet.
• Coordinate and consolidate data transfer between retail outlet to country office.
• Track store performance through a store scorecard sheet.Implement store hours
• Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires Diploma in related discipline and or 1- 2 years of working experience.

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.