Retail Operations (Sales and Manpower)

MR DIY International; Seri Kembangan; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global home improvement brand is seeking a candidate to oversee retail operations and analyze sales performance. The successful candidate will manage store personnel records, optimize headcount, and develop sales strategies based on data insights. Ideally, they should have at least 3-5 years of experience in retail operations and a Bachelor's degree in a relevant field. Proficiency in Excel and data analysis tools is essential, along with strong communication skills.

Qualifications

• Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
• Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
• High attention to detail and proactive approach to problem-solving.

Responsibilities

• Ensure all store PIC records are accurate and regularly updated.
• Monitor and flag over-hiring instances across stores.
• Review manpower allocations store-by-store to ensure alignment with business needs.
• Analyse store sales performance, salary ratios, and staff turnover trends.
• Conduct audits on stores experiencing significant sales declines.
• Develop and refine store targets, optimize staff schedules.

Skills

Strong analytical mindset

Proficiency in Excel

Retail store operations understanding

Excellent communication skills

Problem-solving skills

Education

Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field

Tools

Power BI

Tableau

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Key Responsibilities

• Store PIC Updates:
  • Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.
  • Coordinate with HR and Operations to maintain up-to-date reporting structures.
• Over-Hiring Control:
  • Monitor and flag over-hiring instances across stores.
  • Implement corrective actions and coordinate with Area Managers and HR for follow-up.
• Headcount Optimization:
  • Review manpower allocations store-by-store to ensure alignment with business needs.
  • Recommend headcount changes based on store size, sales, and operational demands.
• Sales & Manpower Analysis:
  • Analyse store sales performance, salary ratios, and staff turnover trends.
  • Study staff turnover patterns and identify root causes for improvement.
• Sales Drop Investigations:
  • Conduct audits and deep-dives on stores experiencing significant sales declines.
  • Coordinate with relevant departments to identify and resolve underlying issues.
• Target & Scheduling Optimization:
  • Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.
• SOP Development:
  • Enhance hiring and customer service SOPs for efficiency and consistency.

Requirements

• Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field.
• Experience: Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
• Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau).
• Good understanding of retail store operations and manpower planning principles.
• Excellent communication, presentation, and coordination skills.
• Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
• High attention to detail and a proactive approach to problem-solving.

Preferred Attributes

• Experience in a multi-store or chain retail environment.
• Familiarity with retail KPIs and manpower cost metrics.
• Strong leadership and management skills.