Retail Operations Manager

SearchAsia Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A retail consulting firm in Kuala Lumpur seeks an experienced Retail Operations Manager to oversee day-to-day operations and enhance customer service. Responsibilities include managing inventory, leading a diverse team, and implementing policies that improve productivity. The ideal candidate will hold a degree in Business/Retail and have proven managerial experience in retail operations.

Qualifications

• Proven experience as a Retail Operations Manager or in a similar managerial role.
• Strong understanding of retail operations, merchandising, and customer service principles.

Responsibilities

• Oversee and coordinate day-to-day retail operations.
• Develop and implement operational policies and procedures.
• Monitor and analyze key performance indicators (KPIs).
• Collaborate with department heads to optimize inventory management.
• Manage and lead a diverse team in retail operations.
• Implement training programs to enhance staff skills.
• Drive initiatives to improve customer experience.
• Collaborate with the marketing team for promotions.

Skills

Retail management

Team leadership

Customer service enhancement

Operational policy development

Education

Degree in Business / Retail

Job description

Responsibilities

• Oversee and coordinate day-to-day retail operations to ensure smooth and efficient functioning
• Develop and implement operational policies and procedures to enhance productivity and customer service
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
• Collaborate with department heads to optimize inventory management, merchandising, and sales strategies
• Manage and lead a diverse team of retail operation, training, visual merchandising team, providing guidance and support
• Implement training programs to enhance staff skills and product knowledge
• Drive initiatives to improve customer experience, satisfaction, and loyalty
• Collaborate with the marketing team to plan and execute promotions and events

Qualifications

• Degree in Business / Retail
• Proven experience as a Retail Operations Manager or in a similar managerial role
• Strong understanding of retail operations, merchandising, and customer service principles