Retail Operations Director

Private Advertiser; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A prominent company in retail and F&B seeks a senior operational leader in Kuala Lumpur. The role requires expertise in leadership, strategic planning, and managing multi-location operations. The ideal candidate should possess at least 10 years of leadership experience, with a strong track record in P&L ownership and commercial acumen. This position offers a competitive salary and the opportunity to influence business growth.

Qualifications

• Must have at least 10 years of leadership experience, with at least 5 years in Retail or F&B.
• Proven track record of scaling multi-location operations and achieving business growth.
• Deep understanding of the operations of retail, merchandising and customer experience.

Responsibilities

• Make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of the business.
• Build and maintain strong relationships with business partners and stakeholders.

Skills

Leadership experience

Commercial acumen

Strategic thinking

Strong communication skills

Job description

Make decisions for operational activities and set strategic goals

Plan and monitor the day-to-day running of the business to ensure smooth progress. Identify and report external factors that may impact the company’s business development and growth activities

Evaluate the overall performance by gathering, analysing and interpreting data to establish KPIs for operations and report performance to ensure set targets are met to promote profitability

Monitor daily sales information and operational results to meet key business operations goals and sales target as forecasted

Coordinate business operations and provide direction and structure to optimise internal resources for delivery of business and sales targets

Oversee day-to-day management of the existing projects and evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements

Continuously review working practices and monitor external benchmarks to ascertain if it is successful.

Full accountability for the profit & loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans.

Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimising inventory levels, stock turnover, and supporting seasonal campaigns.

Build and maintain strong relationships with business partners and stakeholders

Job Requirements

• Must have at least 10 years of leadership experience, with at least 5 years in Retail or F&B.
• Proven track record of scaling multi-location operations and achieving business growth.
• Proven track record in P&L ownership with strong commercial acumen and financial management skills.
• Experience managing multiple brands and able to develop strategic plans for the brands.
• Deep understanding of the operations of retail, merchandising and customer experience.
• Strategic thinker with hands‑on execution capability in fast‑paced environments.
• Strong leadership and communication skills.