Retail Operations Continuous Improvement Manager

MR D-I-Y Malaysia; Seri Kembangan; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading retail organization in Selangor, Malaysia is seeking a Retail Operations Continuous Improvement Manager to lead improvement initiatives across Distribution Centers and Retail Spaces. The ideal candidate will have a Bachelor's degree, 8–10 years of experience in retail or logistics, and expertise in Lean Six Sigma methodologies. This role is pivotal in driving efficiencies and fostering a culture of continuous improvement within the organization.

Qualifications

• Bachelor's degree required in Business Administration or related field.
• 8–10 years of work experience with a focus on Retail, Distribution, or Logistics.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience.

Responsibilities

• Run structured problem surfacing with operational input.
• Translate improvements into deployment plans.
• Lead improvement workshops and events.

Skills

Stakeholder collaboration

Problem solving & analytics

Project development

Content creation for micro-learning

Business Process automation familiarity

Education

Bachelor's degree in Business Administration

Lean Six Sigma certification

Job description

Retail Operations Continuous Improvement Manager

Evolving our organization’s highest‑value opportunities into measurable wins—lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage‑gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite‑size micro‑learning and training rollout kits to accelerate new ways‑of‑working adoption and sustain results.
• Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / Distribution Centre / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
• Content creation for micro‑learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Project development and benefits tracking.
• Stakeholder collaboration.