Retail Operations Assistant Manager

Feruni Ceramiche Sdn Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Selangor is seeking a candidate to lead operational efficiency and enhance store performance. This role includes overseeing daily store operations, designing training programs for staff, and monitoring performance metrics. Ideal candidates will have a Bachelor's Degree, at least 5 years of experience in retail operations or sales leadership, and strong CRM/ERP expertise. A commitment to improve team capabilities and deliver exceptional customer experiences is essential.

Benefits

Comprehensive Medical Coverage

Work-Life Balance

Wellness & Lifestyle Perks

Free Parking

Qualifications

• Minimum 5 years of experience in retail operations or sales leadership.
• Proven experience in training and improving team performance.
• Familiarity with technical or concept-based product selling is a plus.

Responsibilities

• Oversee daily store operations and ensure professionalism.
• Design and deliver structured training for team empowerment.
• Monitor performance using sales and operational KPIs.

Skills

Training and coaching

CRM/ERP proficiency (Microsoft Dynamics 365)

Excellent communication

Leadership skills

Education

Bachelor's Degree

Job description

What You’ll Enjoy as a Ferunian

• Comprehensive Medical Coverage: Includes hospitalization, outpatient, dental, and optical benefits.
• Work-Life Balance: Enjoy a 5 day work week with weekends off, and working hours from 9:00 AM to 6:00 PM.
• Wellness & Lifestyle Perks: Access to an on-site gym, leisure spaces, and free flow of food and drinks.
• Free Parking: Complimentary parking for all employees.

1. Lead Store Excellence and Operational Efficiency

Oversee daily store operations to ensure smooth execution, professionalism, and consistency.

Maintain high standards in store upkeep, cleanliness, and brand presentation.

Maximize the use of CRM/ERP, and digital tools to support sales and service.

Develop and implement clear Standard Operating Procedures to ensure consistency and accountability across all stores.

2. Elevate Team Capability and Customer Experience

Design and deliver structured training on customer excellence, product knowledge, and selling skills.

Coach and support sales consultants to strengthen performance and confidence.

Lead onboarding for new hires and promote continuous learning and development.

3. Drive Performance and Lead Change

Monitor store and team performance using sales and operational KPIs.

Identify gaps and lead initiatives to streamline operations and enhance service quality.

Champion change management efforts to implement new systems and improve workflows.

What We’re Looking For

• Bachelor’s Degree in any relevant field.
• Minimum 5 years of experience in retail operations or a sales leadership role.
• Proven experience in training, coaching, and improving team performance.
• Familiarity with technical or concept-based product selling is a plus.
• Proficiency in CRM/ERP systems (preferably Microsoft Dynamics 365).
• Excellent communication, facilitation, and leadership skills.
• Own transport and willingness to travel outstation when required.