Retail Manager

Talent Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider in the laundry service industry based in Malaysia is seeking a Retail Manager to lead a team and ensure exceptional service. The role involves managing daily operations, sales growth, and customer satisfaction. Ideal candidates will have prior experience as Retail or Outlet Managers. The position offers competitive perks, including annual leave, bonuses, and a training salary.

Benefits

Annual Leave (8 days)

Bi-annual bonus if KPIs are met

3 sets of uniforms provided

EPF & SOCSO

Medical claims from government institutions

Commission for items sold

Free laundry service

Qualifications

• Candidates must possess a car and a valid driving license.
• Preferably candidates residing in Shah Alam, USJ, PJ.
• Preferably candidates with similar experience as Retail Manager/Outlet Manager.

Responsibilities

• Lead, motivate, and manage team to deliver exceptional retail services.
• Ensure compliance with operational standards including service quality, customer care, and sales.
• Increase branch performance through sales growth and cost management.
• Plan workforce, recruit, and provide necessary training.
• Supervise Outlet Supervisors, ensuring cleanliness and positive customer experience.
• Oversee reporting accuracy, branch administration, stock control, and security management.
• Coordinate marketing activities and ensure timely execution.
• Address and resolve customer complaints promptly.

Skills

Leadership

Sales Management

Customer Care

Team Management

Job description

We are representing our client, a leading provider of self-service and laundry pickup services in Malaysia. They offer an easy and convenient way to have your weekly laundry cleaned and dried using heavy-duty industrial machines at affordable prices. With 24/7 availability and Electrolux Professional washers and dryers, they ensure a fast, clean, and efficient laundry service right in your neighborhood.

• Annual Leave (8 days)
• Bi-annual bonus if KPIs are met
• The company will provide 3 sets of uniforms
• EPF & SOCSO
• Medical claims (from government institutions only)
• Commission for each item sold, such as laundry bags, mesh bags, coin purses, etc.
• Free laundry service

Job Description

• Lead, motivate, and manage team to deliver exceptional retail services.
• Ensure compliance with operational standards including service quality, customer care, and sales.
• Increase branch performance through sales growth and cost management.
• Plan workforce, recruit, and provide necessary training, focusing on sales goals and customer service.
• Supervise Outlet Supervisors, ensuring cleanliness, sales generation, and positive customer experience.
• Oversee reporting accuracy, branch administration, stock control, and security management.
• Coordinate marketing activities and ensure timely execution of campaigns and Point of Sales Materials.
• Address and resolve customer complaints promptly and effectively.

Requirements

• Candidates must possess a car and a valid driving license.
• Preferably candidates residing in Shah Alam, USJ, PJ.
• Preferably candidates with similar experience as Retail Manager/Outlet Manager in the retail industry.
• Hiring process: Virtual interview > 5 days of ground training (similar to OS position) > Final Evaluation > Acceptance / Rejection of Candidates.
• Candidates will receive salary during the 5 days of training.

Working Hour

• 9:00 AM 6:00 PM / 8:00 AM 5:00 PM (6 days a week with 1 day off)

Interested candidates, please apply online or send your resume to [e-mail]

Only shortlisted candidates will be notified.