Retail Field Operations Leader — Growth & Experience

The SWATCH Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global retail brand in Kuala Lumpur is seeking a dynamic Store Manager with a strong focus on sales and customer experience. You will provide hands-on coaching to store teams, analyze sales data for performance improvement, and lead store managers in developing their leadership skills. Ideal candidates should demonstrate proven experience in retail management, strong analytical capabilities, and a commitment to upholding brand standards. This role requires a passion for developing teams and enhancing operational efficiency.

Qualifications

• Proven experience in retail management or similar sales-driven environment.
• Strong analytical skills to track and improve sales performance.
• Ability to coach and develop teams effectively.

Responsibilities

• Provide coaching to store teams to improve sales productivity.
• Ensure consistent delivery of the customer experience across all stores.
• Lead and develop store managers to strengthen leadership capabilities.
• Conduct routine store visits to ensure compliance with standards.
• Act as support for Store Managers in operations and staffing.

Skills

Coaching

Sales analysis

Customer service

Leadership development

Operational compliance

Reporting

Job description

A global retail brand in Kuala Lumpur is seeking a dynamic Store Manager with a strong focus on sales and customer experience. You will provide hands-on coaching to store teams, analyze sales data for performance improvement, and lead store managers in developing their leadership skills. Ideal candidates should demonstrate proven experience in retail management, strong analytical capabilities, and a commitment to upholding brand standards. This role requires a passion for developing teams and enhancing operational efficiency.