Retail Expert

Maxis; Butterworth; On-site; MYR 42,000 - 66,000; Full time

Job summary

Maxis in Penang Butterworth is seeking a Store Operations Manager to drive daily store performance, oversee inventory, cash handling and SOP compliance, and coach the store team to deliver exceptional customer journeys.

As second-in-command to the HoMC, you will deputise in their absence and help monitor store metrics, ensure a smooth customer experience, and contribute to a high-performance culture in a fast-paced retail environment.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Principal Accountabilities:

1. Assist the HoMC in executing plans to meet and exceed store sales and service targets.
2. Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
3. Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
4. Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
5. Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
6. Help monitor and report on store performance metrics to the HoMC.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.