Retail Experience Lead - Digital Solutions & Innovation

Maxis; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a passionate team leader to innovate and enhance customer experiences in their retail stores. The ideal candidate will drive a culture of collaboration and constant learning while showcasing digital solutions. This role emphasizes the importance of not just meeting, but exceeding customer expectations through engaging technology and personalized service.

Qualifications

• Strong digital customer service skills.
• Experience in retail environments is preferred.
• Ability to innovate and create engaging customer experiences.

Responsibilities

• Lead the team to deliver exceptional customer experiences.
• Cultivate a dynamic retail environment focused on innovation.
• Provide personalized conversations to enrich customer lifestyles.
• Demonstrate relevant solutions in a retail setting.
• Champion unmatched customer experience as a Maxis ambassador.

Job description

A leading telecommunications company is seeking a passionate team leader to innovate and enhance customer experiences in their retail stores. The ideal candidate will drive a culture of collaboration and constant learning while showcasing digital solutions. This role emphasizes the importance of not just meeting, but exceeding customer expectations through engaging technology and personalized service.