Retail Director, Cotton On Malaysia

Cotton On; Malaysia; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Flexible working

Brand discounts

Wellness support

Career growth

Family discounts

Incentives

Returnity program

Team recognition

Job summary

Cotton On Malaysia is seeking an experienced Retail Manager to lead our store operations, shaping customer experience and team performance with a strong focus on brand DNA. You will drive commercial results, wage management, and retail standards across the store and collaborate with cross-functional partners.

The role calls for a proven leader who can foster an inclusive team culture, coach staff, and deliver consistent results while upholding safety and compliance in a dynamic fashion

Qualifications

• Minimum 5 years in a retail leadership role, preferably fashion.
• Strong understanding of customer experience and brand DNA.
• Experience driving commercial results and cost control.

Responsibilities

• Lead a high-performing store team to deliver exceptional customer experience.
• Analyse store performance and translate insights into actions.
• Partner with VM and Merchandise to execute brand standards and initiatives.
• Champion safety, compliance and risk management across store operations.

Skills

Retail leadership

Customer experience

Brand DNA

Product-led retailing

Wage management

Team coaching

Data-driven insights

Cross-functional collaboration

Communication

Stakeholder influence

Store standards & risk management

Job description

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as abrand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

SKILLS AND EXPERIENCE

• Demonstrated experience in a similar Retail Manager or senior retail leadership role, preferably within Retail or Fashion.
• Strong understanding of customer experience, Brand DNA and product-led retailing.
• Demonstrated ability to drive commercial results, including wage management and cost-of-doing-business accountability.
• Experience coaching, developing and inspiring high-performing teams.
• Ability to analyse retail performance data and respond with actionable insights.
• Strong problem-solving skills with a customer-obsessed, solutions-focused mindset.
• Experience partnering with cross-functional teams such as VM and Merchandise.
• Strong communication and stakeholder-influencing skills across all levels.
• Proven capability to lead consistent store standards, compliance and risk management.
• Ability to foster a connected, inclusive and motivated team culture.
• Commitment to safety, wellbeing and developing succession within the retail team.

BENEFITS

• Flexible working options & people-first leave initiatives
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big.