Retail Counter Lead & Showroom Coach

AURORA ITALIA SDN BHD; Klang City, Port Klang; On-site; MYR 47,000 - 78,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision

Birthday Allowance

Marriage Angpao

Baby Angpao

Job summary

Aurora Italia SDN BHD, a premium jewellery brand originated from Italy, is seeking a Sales Counter Supervisor to oversee daily counter operations, lead the sales team, and ensure excellent customer service. The role involves scheduling, relationship building with customers and partners, and resolving issues promptly.

The ideal candidate will coach staff, drive sales performance, and maintain high showroom presentation standards in a fast-paced retail environment.

Responsibilities

• Oversee daily operations of the sales counter to ensure smooth and efficient business operations.
• Lead, supervise, and motivate the sales team to achieve individual and company sales targets.
• Plan and manage staff scheduling, manpower allocation, and duty rosters.
• Ensure the sales counter and showroom are clean, organized, and maintained to the highest presentation standards.
• Build and maintain strong relationships with customers, vendors, and business partners.
• Handle customer concerns and resolve operational or sales-related issues promptly and professionally.
• Coach, train, and develop sales staff to enhance product knowledge, customer service skills, and sales performance.
• Monitor team performance and provide guidance to drive continuous improvement.
• Perform other ad hoc duties and responsibilities as assigned by management.

Job description

Aurora Italia SDN BHD, a premium jewellery brand originated from Italy, is seeking a Sales Counter Supervisor to oversee daily counter operations, lead the sales team, and ensure excellent customer service. The role involves scheduling, relationship building with customers and partners, and resolving issues promptly.

The ideal candidate will coach staff, drive sales performance, and maintain high showroom presentation standards in a fast-paced retail environment.