Retail Consultant | KLCC | Full Time

Aesop; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global retail organization in Kuala Lumpur seeks a full-time Retail Consultant to engage customers and enhance their shopping experience. Candidates should possess strong communication and selling skills, with a focus on empathy and teamwork. The role includes opportunities for professional development and comes with competitive employee benefits, including discounts and performance bonuses.

Benefits

Competitive annual leave

Medical and insurances coverage

Generous product discount

Bonus opportunity

Qualifications

• Experience operating within a customer service role or environment.
• Effective selling skills and the ability to drive commercial outcomes.
• Demonstrated ability to utilise empathy to contribute to a positive experience.

Responsibilities

• Engage, listen and guide customers to relevant products.
• Welcome customers into the store and deepen their product experience.
• Deliver an exceptional, inclusive customer experience.

Skills

Customer service experience

Effective selling skills

Team participation

Empathy in interpersonal relationships

Strong communication skills

Problem-solving skills

Working knowledge of skin care

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others listen without judgement and act on diverse perspectives
• Strong communication and problem‑solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is full time and operates an on‑site working pattern at our upcoming store opening in the KL City centre.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Competitive annual leave entitlements, medical and insurances coverages
• Generous product discount allowance and complimentary product allocation
• Bonus opportunity based on personal, and business, performance

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.