Retail Cash Desk Support

Deutsche Post AG; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

A global logistics company in Kuala Lumpur is looking for a Retail Cash Desk Support to deliver customer-focused services and manage proposals. The candidate will perform outbound calls to customers, facilitate onboarding, and compile data for the Retail Manager. Ideal candidates will have a Diploma, strong relationship skills, and 1-2 years of experience in a related field. This position offers strong career support and a culture that fosters growth.

Benefits

Career support in an international environment

Great culture and colleagues

Multifarious benefit program

Qualifications

• Exhibits exceptional ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network with multiple levels of an organization.
• Typically requires 1-2 years of related working experience.

Responsibilities

• Manage and deliver customer-focused service to all Retail customers.
• Perform daily outbound calls to customers for follow-up.
• Guide customers on completing proposals and obtaining documents.
• Open accounts for customers and guide them on DHL e-Tools.
• Compile Retail data and present it to the Retail Manager.

Skills

Ingenuity

Empathy

Relationship skills

Networking ability

Education

Diploma in related discipline

Job description

Job Description - Retail Cash Desk Support (24007CK)

Retail Cash Desk Support ( 24007CK )

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• To manage and deliver customer‑focused service to all Retail customers, generate and send proposal to customers
• Perform daily outbound call to customers to follow up on quotations and proposals
• Guide customers on completing the proposal and obtaining relevant documents
• Opening of account for customers
• Onboarding and guiding customers on DHL e‑Tools
• Perform follow up calls within SLA to customers that have obtained quotation from CS team
• Compile Retail data and present to Retail Manager
• Liaise with cross functions and partners on training related topics
• Liaise with partners on commercial and operational updates
• Updating Service Points data and operating hours
• Manage and review Google ratings for all Service Points
• Update Google postings when required
• Broadcast communications to Retail Service Points and Partners as directed by Retail Manager
• Undertakes any assignment/special project as determined by the Retail Manager

Qualifications - Internal

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well‑developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires Diploma in related discipline and/or 1‑2 years of working experience.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.