Retail Cake Shop Assistant

Miss Shortcakes; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A boutique cake shop located in Petaling Jaya is seeking a passionate Retail Sales Assistant. This full-time role involves assisting customers, managing payments, and maintaining product displays. The ideal candidate will have experience in retail or hospitality, strong communication skills, and an enthusiasm for cakes. The position offers a supportive work environment with career development opportunities and staff discounts. Working hours run from 8 am to 6 pm, including some Saturdays and public holidays.

Benefits

Competitive salary

Staff discounts

Career development opportunities

Wellbeing initiatives

Qualifications

• Previous experience in a customer-facing retail or hospitality role.
• Excellent communication and interpersonal skills.
• Strong numeracy skills and attention to detail.
• Ability to work both independently and as part of a team.
• Enthusiasm for cakes and providing outstanding customer service.
• Flexible and adaptable with work hours.

Responsibilities

• Assisting customers with purchases and product recommendations.
• Handling cash and card payments accurately.
• Restocking and organizing product displays.
• Preparing orders for collection and delivery.
• Ensuring a positive shopping experience.
• Answering customer enquiries through various channels.
• Updating daily menus on social media.

Skills

Customer service

Communication

Numeracy

Team collaboration

Flexibility

Job description

We are searching for a passionate Retail Sales Assistant to join our team at Miss Shortcakes', new cake boutique, Short & Sweet, located in the prestigious area of Bukit Damansara, Kuala Lumpur. This is a full-time position that will see you play a key role in delivering exceptional customer service and supporting the running of our boutique on a daily basis.

What you'll be doing

Assisting customers with purchases and providing knowledgeable product recommendations

Handling cash and card payments in a timely and accurate manner

Restocking and organising product displays to maintain an inviting and visually appealing boutique

Preparing orders for collection and delivery

Providing excellent customer service and ensuring a positive shopping experience

Answering customer enquiries through Whatsapp, IG, or by phone.

Updating daily menus on social media

What we're looking for

Previous experience in a customer-facing retail or hospitality role

Excellent communication and interpersonal skills, with a friendly and approachable manner

Strong numeracy skills and attention to detail when handling cash and payments

Ability to work well both independently and as part of a team

Enthusiasm for cakes, patisserie and providing outstanding customer service

Flexible and adaptable, able to work some Saturdays and some public holidays as required

What we offer

At Short & Sweet, we pride ourselves on our collaborative and supportive work environment. In addition to a competitive salary, you'll enjoy staff discounts, career development opportunities and a range of wellbeing initiatives to support your work-life balance. Working hours are our business hours, which starts at 8am and ends at 6pm.

About us

Miss Shortcakes is a beloved cake and patisserie boutique that has been delighting customers in Kuala Lumpur for over 15 years. We are passionate about crafting the finest quality cakes, pastries and confections using the freshest ingredients. Our mission is to bring joy to every customer through our exceptional products and unparalleled service.

If you're excited to be part of our growing team, we'd love to hear from you. Apply now to take the next step in your career.

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