Retail Branch Head

Swee Lee Music Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A prominent music retail company is seeking a Retail Brand Head in Kuala Lumpur to lead and manage all aspects of its retail branch operations. Responsibilities include developing sales strategies, mentoring a professional team, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills and a keen understanding of market trends to drive growth within the retail environment.

Responsibilities

• Develop and implement strategic plans to achieve sales and profitability goals.
• Lead, mentor, and inspire a team of sales staff and marketing professionals.
• Develop sales targets and performance metrics for the retail stores.
• Maintain a strong focus on delivering exceptional customer service.

Job description

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Job Summary: As the Retail Brand Head, you will be responsible for leading and managing all aspects of our retail branch operations. You will oversee a team of professionals and work to ensure the store's success through effective sales strategies, product selection, and exceptional customer service.

Responsibilities

• Strategic Planning: Develop and implement strategic plans to achieve sales and profitability goals. Analyze market trends, identify opportunities for growth, and adapt strategies accordingly.
• Team Leadership: Lead, mentor, and inspire a team of sales staff, marketing professionals, and other employees. Foster a positive and collaborative work environment that encourages creativity, innovation, and high performance.
• Sales Management: Develop sales targets and performance metrics for the retail stores. Monitor sales performance, identify areas for improvement, and implement initiatives to drive sales growth.
• Customer Experience: Maintain a strong focus on delivering exceptional customer service. Implement policies and procedures to ensure all customers receive prompt assistance, accurate information, and personalized recommendations.