Retail Associate (Mitsui)

TipTopJob.com Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Selangor, Malaysia, is seeking a passionate customer service representative to meet store sales and profit targets. The role involves inspiring consumer loyalty, executing store operations, and maintaining visual merchandising standards. Ideal candidates will have 1-2 months of retail experience, basic communication skills, and a strong commitment to teamwork. This position offers an opportunity to grow in a dynamic retail environment.

Qualifications

• Minimum of 1-2 months experience in retail, preferably sports/fashion.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet or exceed store sales and profit targets.
• Execute Brand Customer Service standards.
• Exhibit the Brand Attitude and Values.
• Communicate product features clearly.
• Maintain Visual Merchandising standards.
• Process cash register transactions quickly.
• Collaborate with team members.

Skills

Customer service

Retail sales

Communication skills

Teamwork

Job description

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Knowledge, Capabilities and Experience

Minimum Qualifications:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills