Retail Associate (IOI City Mall)

TipTopJob.com Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail brand in Malaysia seeks a motivated individual to enhance customer loyalty and drive sales. The role involves meeting sales targets, providing exceptional customer service, and executing store operations effectively. Ideal candidates should have 1-2 months of experience in a retail environment, basic numerical and verbal skills, and a strong passion for customer engagement. Join a team that values collaboration and continuous improvement.

Qualifications

• 1-2 months of experience in a retail environment focused on sports or fashion.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet store sales and KPI targets.
• Execute customer service standards effectively.
• Exhibit brand attitude and values.
• Use product knowledge in sales.
• Process cash register transactions accurately.

Skills

Customer service

Sales skills

Team collaboration

Job description

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

KEY RESPONSIBILITIES

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE

MINIMUM QUALIFICATIONS

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

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