Retail Associate (Genting Highlands)

adidas; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports brand in Shah Alam, Malaysia is seeking a retail professional to enhance customer service and drive sales. You will embody brand values, communicate effectively with customers, and collaborate with team members to achieve store targets. Ideal candidates have some experience in retail and possess solid communication skills. The role requires adherence to policies and a commitment to personal development through training.

Qualifications

• 1-2 months of experience in a retail environment focused on sports/fashion.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet or exceed store sales and profit targets.
• Execute Brand Customer Service standards.
• Be a Brand Ambassador and exhibit Brand Values.
• Communicate product features clearly to customers.
• Adhere to all established policies and procedures.
• Maintain Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries effectively.
• Complete cash register transactions accurately.
• Minimize loss in stockroom and sales floor.
• Collaborate productively with team members.
• Complete training programs and apply learning on the job.

Skills

Customer service skills

Sales techniques

Communication skills

Team collaboration

Job description

Purpose & Impact On Organization

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Minimum Qualifications

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy and verbal communication skills

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.