Retail Assistant, Service Point - SPX Express

Shopee; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking candidates for a full-time Operations role located in Alor Setar, Kedah. Responsibilities include welcoming customers, efficiently handling delivery and shipping needs, and ensuring smooth operations at the Drop-Off Point. Candidates should be detail-oriented with a knowledge of Microsoft Office, and experience in customer service or logistics is advantageous. Attractive benefits include fixed allowances and incentives.

Benefits

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail‑oriented, meticulous, and pleasant personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation at the Drop‑Off Point.
• Assist, sort & process inbound volume and support drivers.
• Ensure adherence to standard operating procedures.
• Perform other ad‑hoc duties as required.

Skills

Microsoft Office tools

Customer service

Logistics

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Details & Requirements

1. Working hours: 10am - 6:30pm / 1pm - 9pm
2. Working Arrangement: 6 working days, rotational day shift
3. Work location: Alor Setar, Kedah
4. Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO
5. Employment type: Full-time

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick‑up procedures at the Drop‑Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad‑hoc duties as required.

Requirements

Essential Requirements

• Decent knowledge of Microsoft Office tools
• Detail‑oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature