Retail Assistant

Muji Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Kuala Lumpur seeks individuals for customer service roles. Responsibilities include assisting with sales, providing product information, monitoring stock, and ensuring excellent customer interaction. Candidates should have at least a minimum SPM and 1-2 years of retail experience will be advantageous. A passion for retail and the ability to work well in a team are essential. Join a dynamic team and contribute to delivering quality service in a vibrant retail environment.

Qualifications

• 1-2 years of experience in retail is an advantage.
• Must be positive and passionate about the retail industry.
• Excellent interaction skills with customers.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Provide proactive customer service and assistance.
• Monitor stock and ensure proper handling.

Skills

Customer service skills

Attention to detail

Teamwork

Education

Minimum SPM

Job description

Roles & Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at their assigned areas or departments.
• Provide product information and service to customers pro-actively.
• Greet and assist customer at the sales floor attentively.
• Assist in receiving, counting of stocks, tagging and labeling.
• Monitor and check goods with expiry date (Health & Beauty / Food).
• Do daily/weekly housekeeping.
• Assist in tagging sensor tag, especially for garment.
• Actively feedback on fast and slow moving stock.
• Maintain the work area by adhering to the safety standards as required.
• Perform daily stock replenishment.
• Assist the cashier at the Checkout point when required.
• Responsible in the reporting of price error.
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration).
• Demonstrate appropriate customer service skills as according to the Muji standard.
• Provide effective and efficient service to assist the customers of all aspects.
• Gather feedback from customer and suggest improvement for the areas to the superior.
• Ensure stock sold by first in first out to avoid an increase of aging merchandise.
• Report on any discrepancy of stock holding against the system.
• Ensure all available stock are being displayed.

Requirements

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage.
• Positive and with passion in retail industry.
• Like interacting with customers and have an eye for details.
• Articulate and outgoing.
• Result oriented and good team player.